Privacy Policy

At SGL Techno, we value the privacy of our customers and are committed to keeping their personal information safe. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it when customers visit our website or purchase products from us.

Information We Collect

Depending on how you use our website, information may include:

– Name and contact details.
– Billing and shipping addresses.
– Order and transaction references.
– Information submitted through contact forms or support requests.
– Technical information such as browser type, device information, and website usage data.
– Cookie and preference information, where applicable.

Payment information may be processed by third-party payment providers. We do not request your banking PINs, passwords, or OTPs through ordinary customer support.

How We Use Information

We may use relevant information to:

– Process and fulfil orders.
– Arrange deliveries and provide order updates.
– Respond to questions and support requests.
– Manage returns, refunds, and warranty enquiries.
– Maintain website security and improve website functionality.
– Meet applicable legal, accounting, and regulatory obligations.
– Send marketing communications where permitted and, where required, with your consent.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage, and improve the customer experience.

You can manage cookies through your browser settings and any consent controls provided on the website. Disabling certain cookies may affect website functionality.

Sharing of Information

SGL Techno may share customer information with trusted service providers, such as payment partners, delivery companies, website hosting providers, and technical support teams, whenever necessary to manage our business operations and provide our services.

We may also share personal information when required by law or when necessary to protect our business, customers, and website security.

We ensure that our service providers use customer information only for the purposes for which it has been shared and do not use it for any unrelated activities.

Data Security and Retention

We use reasonable measures to protect information against unauthorized access, misuse, loss, or disclosure. No method of electronic transmission or storage can guarantee absolute security.

Information is retained for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and business requirements.

Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information, or withdraw consent where processing relies on consent.

To submit a privacy-related request, contact info@sgltechno.com. We may need to verify your identity before responding.

Third-Party Services

External payment providers, delivery partners, and linked websites may operate under their own privacy policies. Please review their policies where relevant.

Policy Updates

We may update this policy to reflect changes in our operations, technology, or legal requirements. The latest version will be published on this page.

Contact Us

For privacy questions, contact info@sgltechno.com or visit https://sgltechno.com/.